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    Shop | Expo 2020 Dubai

    Accessibility at Expo 2020 Dubai

    Expo 2020 aspires to be the most accessible Expo in history and we want all our visitors to enjoy their time. On site, we’re offering a variety of services and provisions for people of determination – our visitors with special needs or disabilities.

    People of determination
    Did you know?

    In the United Arab Emirates, people with disabilities are officially referred to as people of determination. The term reflects the UAE’s mission to create an inclusive, barrier-free, rights-based society that promotes, protects and ensures the self-determination of everyone with the aim to empower people of determination and their families.

    As you visit Expo 2020 and travel around Dubai and the UAE, you may hear people using this term and see signs for facilities or programmes for people of determination (POD).
    • Expo 2020 branded mugs and shopping bags
      Free tickets for people of determination

      Tickets to Expo 2020 are free of charge for people of determination. People of determination can also avail a ticket for one companion at 50% discount. This is part of the Dubai government’s commitment to empower people of determination.

      Although your tickets are complimentary, all visitors, including people of determination, must obtain a ticket to enter Expo 2020. Our ticket agents or welcome hosts may, from time to time, inquire about eligibility for any complimentary tickets holders.

    PODium app

    This innovative app is designed specifically for people of determination visiting Expo 2020. It includes many features to ensure you have a memorable experience, including:
    • Navigating to and around the Expo 2020 site via 3D visual wayfinding, audio output and haptic feedback (vibrations)
    • Sensory icons for each pavilion so you know what kind of sensory impact may be experienced
    • Basic communication cards for those who are non-verbal
    • Notifications of any initiatives or events by or for people of determination on a given day
    • An ‘I need assistance’ and ‘SOS’ feature that will connect directly to a contact centre agent who can immediately deploy a response team to the app user on site
    • The PODium app will be available to download before Expo 2020 opens.

    Download PODium app from Apple Store    Download PODium app from Google Play