Accessibility at Expo 2020 Dubai

Did you know?

In the United Arab Emirates, people with disabilities are officially referred to as people of determination. The term reflects the UAE’s mission to create an inclusive, barrier-free, rights-based society that promotes, protects and ensures the self-determination of everyone with the aim to empower people of determination and their families.

As you visit Expo 2020 and travel around Dubai and the UAE, you may hear people using this term and see signs for facilities or programs for people of determination.

Expo 2020 is a large event with many visitors. For your security we will ask visitors to go through a security screening device that contains a metal detector. If you use a medical device and have been advised not to go through a metal detector, please inform security so they can advise you on alternative screening routes.

Tickets to Expo 2020 are free of charge for people of determination and a 50% discount is given for one companion. This is part of the Dubai government’s commitment to empower people of determination.

People of determination will be required to provide proof of disability status from their respective countries (e.g. people of determination ID card; Sanad card; Social Security benefit letter e.g. DLA, PIP; EU disability card; ADA disability card, France’s carte d’invalidité, etc.).

All visitors, including people of determination, must obtain a ticket to enter Expo 2020.

This innovative app, designed specifically for people of determination visiting Expo 2020, will enable visitors to navigate around the Expo 2020 site and know what features of accessibility are available in each pavilion, and readily find accessible services. It will be available to download before Expo 2020 opens.

Find specific information about accessibility features to assist those with visual or hearing impairments, autism or intellectual impairment, dementia, photosensitive epilepsy or reduced mobility.

Read more about visitors with additional requirements

This section provides accessibility information for Dubai’s airports, Dubai Metro, Expo Rider bus, taxis, parking at Expo 2020 and transportation from the carpark and within Expo 2020.

Read more about transportation and parking

Learn about the accessibility features provided to make your visit more enjoyable, including storage of medicine and special products, quiet rooms, first aid centres and areas for service dogs.

Read more about facilities and services