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Expo 2020 Dubai

Frequently asked questions

We answer your queries

GENERAL FAQ

  • What is a World Expo?
    World Expos are one of the oldest and largest international events on the planet, taking place every five years and lasting six months. It is a festival for all, where everyone can experience, explore, innovate, and have fun by sharing ideas and working together.

    Innovations launched at World Expos include: the telephone (Philadelphia, 1876), the Eiffel Tower (Paris, 1889), the Ferris wheel (Chicago, 1893), the X-Ray machine (Buffalo, 1901), the ice cream cone (St Louis, 1904), the commercial broadcast television (New York, 1939), IMAX (Osaka, 1970), touchscreens (Knoxville, 1982) and the humanoid robot (Nagoya, 2005).
  • What is Expo 2020 Dubai?
    Expo 2020 Dubai will be the first World Expo ever hosted in the Middle East, Africa and South Asia (MEASA) region. Through our theme of Connecting Minds, Creating the Future, we aim to host a World Expo that inspires people by showcasing the best examples of collaboration, innovation and cooperation from around the world. We believe that now, more than ever, humanity needs to come together to remember what unites us and makes us stronger.
  • Who is participating at Expo 2020 Dubai?
    There will be more than 200 participants including nations, multilateral organisations, businesses and educational institutions. To date, 190 nations from across the world have confirmed their participation at Expo 2020.
  • When is Expo 2020 Dubai?
    Expo 2020 will run for six months from 1 October 2021 to 31 March 2022. It will be open seven days a week, from 10:00 to 01:00 on weekdays and 10:00 to 02:00 on weekends and special days.
  • Where is Expo 2020 Dubai and what methods of transport can I take to get there?
    Measuring 4.38 sqkm, the Expo 2020 site is located in the Dubai South district. It is close to Al Maktoum International Airport and within easy reach of Dubai International Airport, Abu Dhabi International Airport and Dubai and Abu Dhabi Cruise Terminals. The site will also have its own metro station, capable of transporting 36,000 passengers per hour.
  • What will happen to the Expo 2020 Dubai site once the Expo finishes?
    In line with the Expo 2020 subtheme of Sustainability, 80% of Expo-built buildings and structures will find new life in the thriving future city of District 2020. A key pillar of Expo 2020’s aim to leave a meaningful and lasting legacy, District 2020 will be a connected global centre for the next generation of innovators, original thinkers and pioneers for generations to come.
  • What is the official religion of the UAE?
    Islam is the official religion, but the UAE Constitution provides for freedom of religion in accordance with established custom. Visitors and residents are free to practise their religious beliefs, and can find places of worship such as churches and Hindu temples throughout the country.
  • What should I wear when I visit the UAE/Expo 2020 Dubai?
    The UAE’s sunny climate means that lightweight clothing is suitable to wear throughout the year. However, slightly warmer attire such as a jumper may be needed during wintertime or in a place with powerful air conditioning (for example, a cinema or a hotel lobby). When out in public, dress codes are generally relaxed but it is still a good idea to respect the local culture – excessively tight or revealing clothing is inadvisable, especially in family-friendly environments such as malls and restaurants.
  • How can I take part in Expo 2020 Dubai?
    There are many ways in which you can participate. The Expo Live programme offers support and funding to those with creative solutions to global challenges, the Expo 2020 Volunteers programme is welcoming more than 30,000 volunteers, the World Majlis sessions bring together current and aspiring thought leaders from across the planet, and a wide range of business opportunities are available at the Online Marketplace.
  • How is Expo 2020 Dubai accommodating people of determination?
    Under the UAE’s National Policy for Empowering People with Special Needs, those with special needs or disabilities are referred to as ‘people of determination’ to recognise their achievements in different fields.

    Expo 2020 is currently considering a wide range of measures to ensure we deliver an accessible Expo for everyone. A variety of services will be offered onsite, including rentals of wheelchairs and electric convenience vehicles.

 

TICKETING FAQ

  • Can I buy tickets for Expo 2020?
    We have put a hold on selling tickets for Expo 2020 for the moment. As soon as the formal process of postponement has been completed, we will share when the tickets will be available for sale.
  • I already bought a ticket for Expo 2020, will it still be valid?
    Your ticket still has its full value, but it will need to be replaced by Expo. A new ticket valid for the new dates (1 October 2021 to 31 March 2022) will be sent directly to your email address at a later date.
  • I cannot make it to Expo during the new dates. Can I request a refund for my tickets?
    Yes. As soon as the formal process of the postponement of Expo 2020 has been completed, we will contact you directly with an update about ticket reissue, and how you can request a refund if you cannot attend Expo during the new dates.
  • Why am I not able to find my purchased tickets in my Expo 2020 online account?
    We are currently in the process of adapting our system to reflect the postponement of Expo 2020 to 1 October 2021 to 31 March 2022, and have temporarily removed the 'My Tickets' category. Your ticket still has its full value, but we will need to replace it with a ticket valid for the new dates. The new ticket will be sent directly to your email address at a later date.
  • Will the prices and types of Expo tickets change?
    Expo 2020’s current position is that ticket types and prices will remain the same.
  • My travel and hotel arrangements were already booked before the postponement, will Expo 2020 provide refunds for those?
    No. Expo 2020 cannot provide refunds for those bookings. Please contact your travel agent or the operator that you made the booking with.
  • Who qualifies for a person of determination ticket?
    Under the National Policy for Empowering People with Special Needs, people with special needs or disabilities will be referred to as ‘people of determination’ or a ‘person of determination’. The law defines a person with special needs as someone suffering from a temporary or permanent, full or partial deficiency or infirmity in their physical, sensory, mental, communication, educational or psychological abilities to an extent that limits their possibility of performing tasks as people without special needs.
  • How long will my tickets be valid?
    Tickets purchased before 30 March 2020 will be reissued to maintain validity for the new Expo 2020 Dubai dates (1 October 2021 to 31 March 2022). Holders of new tickets will be able to enter the site when Expo opens. 1-day Tickets are valid for a single use; 3-day Tickets are valid for 14 days from the date of first use; Monthly Passes are valid for 30 days from the date of first use; Season Passes are valid for the full duration of the event.
  • Can I sell my ticket?
    No. According to the Terms and Conditions, all Expo 2020 tickets will only be sold on the Expo 2020 website or by Authorised Ticket Resellers and are strictly non-transferable.
  • Can I upgrade my ticket?
    Yes, you can upgrade any ticket to a higher ticket type (e.g. a 1-day ticket to a 3-day ticket, or a 3-day ticket to a Monthly or a Season Pass). Once the formal process of the postponement of Expo 2020 has been completed, we will communicate the process for refunding original tickets and purchasing new tickets.

 

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