Remaining Time

20 October 2020 - 10 April 2021
Expo 2020 Dubai

Frequently asked questions

We answer your queries

GENERAL FAQ

  • What is a World Expo?
    World Expos are one of the oldest and largest international events on the planet, taking place every five years and lasting six months. It is a festival for all, where everyone can experience, explore, innovate, and have fun by sharing ideas and working together.

    Innovations launched at World Expos include: the telephone (Philadelphia, 1876), the Eiffel Tower (Paris, 1889), the Ferris wheel (Chicago, 1893), the X-Ray machine (Buffalo, 1901), the ice cream cone (St Louis, 1904), the commercial broadcast television (New York, 1939), IMAX (Osaka, 1970), touchscreens (Knoxville, 1982) and the humanoid robot (Nagoya, 2005).
  • What is Expo 2020 Dubai?
    Expo 2020 Dubai will be the first World Expo ever hosted in the Middle East, Africa and South Asia (MEASA) region. Expo 2020 is expected to attract 25 million visits, with 70 per cent of visitors projected to come from outside the UAE – the largest proportion of international visitors in the 168-year history of World Expos.
  • Who is participating at Expo 2020 Dubai?
    There will be more than 200 participants including nations, multilateral organisations, businesses and educational institutions. To date, 190 nations from across the world have confirmed their participation at Expo 2020.
  • When is Expo 2020 Dubai and what are the opening hours?
    Expo 2020 will run for six months from 20 October, 2020 to 10 April, 2021. It will be open seven days a week, from 1000 to 0100 on weekdays and 1000 to 0200 on weekends and special days.
  • Where is Expo 2020 Dubai and what methods of transport can I take to get there?
    Measuring 4.38 sqkm, the Expo 2020 site is located in the Dubai South district. It is close to Al Maktoum International Airport and within easy reach of Dubai International Airport, Abu Dhabi International Airport and Dubai and Abu Dhabi Cruise Terminals. The site will also have its own metro station, capable of transporting 36,000 passengers per hour.
  • What will happen to the Expo 2020 Dubai site once the Expo finishes?
    In line with the Expo 2020 subtheme of Sustainability, 80 per cent of Expo-built buildings and structures will find new life in the thriving future city of District 2020. A key pillar of Expo 2020’s aim to leave a meaningful and lasting legacy, District 2020 will be a connected global centre for the next generation of innovators, original thinkers and pioneers for generations to come.
  • Is it safe to visit the UAE?
    Absolutely. In fact, according to a study by the UK-based Which? Travel magazine, released in November 2018, the UAE is the world’s second safest place to visit after Iceland.
  • What is the official religion of the UAE?
    Islam is the official religion, but the UAE Constitution provides for freedom of religion in accordance with established custom. Visitors and residents are free to practise their religious beliefs, and can find places of worship such as churches and Hindu temples throughout the country.
  • What should I wear when I visit the UAE/Expo 2020 Dubai?
    The UAE’s sunny climate means that lightweight clothing is suitable to wear throughout the year. However, slightly warmer attire such as a jumper may be needed during wintertime or in a place with powerful air conditioning (for example, a cinema or a hotel lobby). When out in public, dress codes are generally relaxed but it is still a good idea to respect the local culture – excessively tight or revealing clothing is inadvisable, especially in family-friendly environments such as malls and restaurants.
  • How can I take part in Expo 2020 Dubai?
    There are many ways in which you can participate. The Expo Live programme offers support and funding to those with creative solutions to global challenges, the Expo 2020 Volunteers programme is welcoming more than 30,000 volunteers, the World Majlis sessions bring together current and aspiring thought leaders from across the planet, and a wide range of business opportunities are available at the Online Marketplace.
  • How is Expo 2020 Dubai accommodating people of determination?
    Under the UAE’s National Policy for Empowering People with Special Needs, those with special needs or disabilities are referred to as ‘people of determination’ to recognise their achievements in different fields.

    Expo 2020 is currently considering a wide range of measures to ensure we deliver an accessible Expo for everyone. A variety of services will be offered onsite, including rentals of wheelchairs and electric convenience vehicles.

TICKETING FAQ

  • Can I already buy tickets for Expo 2020?
    Yes, tickets are now available. You can find details of the different tickets you can choose from on the Ticket Overview page, from 1-day Tickets to Season Passes.
  • How can I buy tickets for Expo 2020?
    You can purchase tickets directly from the Ticket Catalogue. Alternatively, you can purchase tickets at the Expo 2020 entrance gates during the event, or as part of a package from our Authorised Ticket Resellers.
  • How much do Expo 2020 tickets cost?
    Full pricing details for all ticket categories can be found in the Ticket Catalogue, including discounts for students, youths aged 6 to 17, children aged 5 or under, seniors aged 65 or over and people of determination.
  • Do I have to print my e-ticket(s) or can I bring them on my phone?
    You can either print your ticket, or use the mobile ticket sent to your email. Please also remember to bring a valid form of identification to gain entry.
  • Do I need to show identification to enter the Expo 2020 Dubai site?
    Visitors with Youth, Senior, Student, or Person of Determination Tickets are required to provide valid identification that details their eligibility to gain entry with the respective ticket type. Expo 2020 has the right to refuse admission to visitors on site who are unable to present proper identification. We recommend all other visitors also have proof of identification with them at all times.
  • What forms of identification can I use to enter the Expo 2020 Dubai site?
    For visitors from outside the UAE:
    •  Original and valid passport with name, image and details clearly mentioned
    •  Original Student ID is required for Student Tickets

    For visitors from within the UAE:
    •  Original and valid passport with name, image and details clearly mentioned
    •  Emirates ID
    •  Original Student ID is required for Student Tickets
  • How do you define a person of determination?
    Under the National Policy for Empowering People with Special Needs, people with special needs or disabilities will be referred to as ‘people of determination’ or a ‘person of determination’. The law defines a person with special needs as someone suffering from a temporary or permanent, full or partial deficiency or infirmity in their physical, sensory, mental, communication, educational or psychological abilities to an extent that limits their possibility of performing tasks as people without special needs.
  • Can I re-enter on the same day if I leave the Expo?
    Site re-entries on the same day are valid on all tickets except 1-day tickets which are only valid for a single entry. We recommend purchasing a multi-entry ticket for a more seamless experience.
  • How long are my tickets valid?
    All Expo 2020 Dubai tickets can be used to enter the site from 20 October 2020 until 10 April 2021. However 1-day Tickets are valid for a single use; 3-day Tickets are valid for 14 days from the date of first use; Monthly Passes are valid for 30 days from the date of first use; Season Passes are valid for the full duration of the event.
  • What is Expo 2020 refund policy?
    Expo 2020 Dubai has a strictly no refunds policy, and all ticket types are non-transferable once they have been scanned for entry.
  • Can I sell my ticket?
    All Expo 2020 tickets are only sold on the Expo 2020 website or by Authorised Ticket Resellers and are strictly non-transferable.
  • How do I recognise an Authorised Ticket Reseller?
    Authorised Ticket Resellers (ATRs) can be identified by the official Expo 2020 logo and seal on their booking pages. For a list of all ATRs, please visit Authorised Ticket Resellers.
  • Can I exchange my tickets?
    You can upgrade your ticket to higher ticket type (e.g. a 1-day Ticket to a 3-day Ticket or Season Pass). The upgrade is available through the contact centre.

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