Accessibility at Expo 2020 Dubai

Expo 2020 aspires to be one of the most accessible Expos in history and we want all our visitors to enjoy their time. On site, we’re offering a variety of services and provisions for people of determination – our visitors with special needs or disabilities.

People of determination

Did you know?

In the United Arab Emirates, people with disabilities are officially referred to as people of determination. The term reflects the UAE’s mission to create an inclusive, barrier-free, rights-based society that promotes, protects and ensures the self-determination of everyone with the aim to empower people of determination and their families.

As you visit Expo 2020 and travel around Dubai and the UAE, you may hear people using this term and see signs for facilities or programs for people of determination (POD).

Security

Expo 2020 is a large event with many visitors. For your security, we will ask visitors to go through a security screening device that contains a metal detector. If you use a medical device and have been advised not to go through a metal detector, please inform security so they can advise you on alternative screening routes.

Free tickets for people of determination

Tickets to Expo 2020 are free of charge for people of determination. People of determination can also avail a half-price ticket for one companion. This is part of the Dubai government’s commitment to empower people of determination.

Although these tickets are complimentary, all visitors, including people of determination, must obtain a ticket to enter Expo 2020. Our ticket agents or welcome hosts may, from time to time, inquire about eligibility for any complimentary tickets holders.

Visitors with specific requirements

Find information about accessibility features to assist those with visual or hearing impairments, autism or intellectual impairment, dementia, photosensitive epilepsy or reduced mobility.

Transportation and parking

This section provides information about accessible services for Dubai’s airports, Dubai Metro, Expo Rider buses, taxis, parking at Expo 2020 and transport assistance to and from the car parks and within Expo 2020.

Facilities and services

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Learn about the accessibility features provided to make your visit more enjoyable, including storage of medicine and special products, Quiet Rooms, first-aid centres and areas for service dogs.

Read more about facilities and services

Visitors on the autism spectrum who would like a simpler way to experience and browse the Expo 2020 website or any other website could benefit from getting Etisalat’s Wider Web extension.